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FAQ's
1. How much is postage/ shipping?
Our shipping policy be viewed here: link
We offer free UK mainland shipping on orders over £30
2. Can I return or exchange my print?
Our returns policy can be viewed here: link
3. Do the prints come framed?
We do not currently offer a framing service, however we are looking to do so in the future so watch this space! We have designed our prints to fit standard size picture frames and we have even included an "ikea" size of 30cm x 40cm.
4. What size is your A3 Print?
Our A3 Print is 30cm x 42cm - please see our size guide here for other sizes: link
5. When will my order arrive?
We aim to process all orders within 24 hours. You will receive an email confirming that your item has been shipped and delivery will usually be within 3 - 5 working days (international orders 3 - 7 working days).
6. Do personalised prints take longer to arrive?
Personalised prints take 3 - 7 working days, during busy periods this may take longer and if this is the case we will advise at the time.
7. Do you do custom prints?
We do offer a range of custom/ personalised prints - if you do not find what you are looking for please email us at modernprintstudio@outlook.com and we will be able to let you know whether we can assist.
8. Can I resell your prints on Ebay/ Etsy?
No items can be resold on any other site without our express permission. We will take legal action against any individual or business who is found to be selling or copying our prints without our permission.
9. I am a social media influencer and would like to promote your prints, who do i contact?
Thank you for your interest, please see our press and partner policy here: LINK
FAQ's
1. How much is postage/ shipping?
Our shipping policy be viewed here: link
We offer free UK mainland shipping on orders over £30
2. Can I return or exchange my print?
Our returns policy can be viewed here: link
3. Do the prints come framed?
We do not currently offer a framing service, however we are looking to do so in the future so watch this space! We have designed our prints to fit standard size picture frames and we have even included an "ikea" size of 30cm x 40cm.
4. What size is your A3 Print?
Our A3 Print is 30cm x 42cm - please see our size guide here for other sizes: link
5. When will my order arrive?
We aim to process all orders within 24 hours. You will receive an email confirming that your item has been shipped and delivery will usually be within 3 - 5 working days (international orders 3 - 7 working days).
6. Do personalised prints take longer to arrive?
Personalised prints take 3 - 7 working days, during busy periods this may take longer and if this is the case we will advise at the time.
7. Do you do custom prints?
We do offer a range of custom/ personalised prints - if you do not find what you are looking for please email us at modernprintstudio@outlook.com and we will be able to let you know whether we can assist.
8. Can I resell your prints on Ebay/ Etsy?
No items can be resold on any other site without our express permission. We will take legal action against any individual or business who is found to be selling or copying our prints without our permission.
9. I am a social media influencer and would like to promote your prints, who do i contact?
Thank you for your interest, please see our press and partner policy here: LINK
FAQ's
1. How much is postage/ shipping?
Our shipping policy be viewed here: link
We offer free UK mainland shipping on orders over £30
2. Can I return or exchange my print?
Our returns policy can be viewed here: link
3. Do the prints come framed?
We do not currently offer a framing service, however we are looking to do so in the future so watch this space! We have designed our prints to fit standard size picture frames and we have even included an "ikea" size of 30cm x 40cm.
4. What size is your A3 Print?
Our A3 Print is 30cm x 42cm - please see our size guide here for other sizes: link
5. When will my order arrive?
We aim to process all orders within 24 hours. You will receive an email confirming that your item has been shipped and delivery will usually be within 3 - 5 working days (international orders 3 - 7 working days).
6. Do personalised prints take longer to arrive?
Personalised prints take 3 - 7 working days, during busy periods this may take longer and if this is the case we will advise at the time.
7. Do you do custom prints?
We do offer a range of custom/ personalised prints - if you do not find what you are looking for please email us at modernprintstudio@outlook.com and we will be able to let you know whether we can assist.
8. Can I resell your prints on Ebay/ Etsy?
No items can be resold on any other site without our express permission. We will take legal action against any individual or business who is found to be selling or copying our prints without our permission.
9. I am a social media influencer and would like to promote your prints, who do i contact?
Thank you for your interest, please see our press and partner policy here: LINK
FAQ's
1. How much is postage/ shipping?
Our shipping policy be viewed here: link
We offer free UK mainland shipping on orders over £30
2. Can I return or exchange my print?
Our returns policy can be viewed here: link
3. Do the prints come framed?
We do not currently offer a framing service, however we are looking to do so in the future so watch this space! We have designed our prints to fit standard size picture frames and we have even included an "ikea" size of 30cm x 40cm.
4. What size is your A3 Print?
Our A3 Print is 30cm x 42cm - please see our size guide here for other sizes: link
5. When will my order arrive?
We aim to process all orders within 24 hours. You will receive an email confirming that your item has been shipped and delivery will usually be within 3 - 5 working days (international orders 3 - 7 working days).
6. Do personalised prints take longer to arrive?
Personalised prints take 3 - 7 working days, during busy periods this may take longer and if this is the case we will advise at the time.
7. Do you do custom prints?
We do offer a range of custom/ personalised prints - if you do not find what you are looking for please email us at modernprintstudio@outlook.com and we will be able to let you know whether we can assist.
8. Can I resell your prints on Ebay/ Etsy?
No items can be resold on any other site without our express permission. We will take legal action against any individual or business who is found to be selling or copying our prints without our permission.
9. I am a social media influencer and would like to promote your prints, who do i contact?
Thank you for your interest, please see our press and partner policy here: LINK
PRIVACY & COOKIE POLICY
PLEASE READ CAREFULLY
This privacy policy applies between you, the User of this Website and Modern Print Studio Ltd, the owner and provider of this Website. Modern Print Studio Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website
DEFINITIONS AND INTERPRETATION
1. In this privacy policy, the following definitions are used:
DATA
collectively all information that you submit to Modern Print Studio Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
COOKIES
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);
DATA PROTECTION LAWS
any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
MODERN PRINT STUDIO LTD, WE OR US
odern Print Studio Ltd, a company incorporated in England and Wales with registered number 12324852 whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ;
UK AND EU COOKIE LAW
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
USER OR YOU
any third party that accesses the Website and is not either (i) employed by Modern Print Studio Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Modern Print Studio Ltd and accessing the Website in connection with the provision of such services;
WEBSITE
the website that you are currently using, www.modernprintstudio.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
GDPR
the General Data Protection Regulation (EU) 2016/679;
2. In this privacy policy, unless the context requires a different interpretation, the following definitions are used:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.
3. This privacy policy applies only to the actions of Modern Print Studio Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Modern Print Studio Ltd is the “data controller”. This means that Modern Print Studio Ltd determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:a. name;b. contact Information such as email addresses and telephone numbers;in each case, in accordance with this privacy policy.
6. We collect Data in the following ways:a. data is given to us by you; andb. data is collected automatically.
7. Modern Print Studio Ltd will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you enter a competition or promotion through a social media channel;
d. when you make payments to us, through this Website or otherwise;e. when you elect to receive marketing communications from us;in each case, in accordance with this privacy policy.
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
SCOPE OF THIS PRIVACY POLICY
3. This privacy policy applies only to the actions of Modern Print Studio Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Modern Print Studio Ltd is the “data controller”. This means that Modern Print Studio Ltd determines the purposes for which, and the manner in which, your Data is processed.
DATA COLLECTED
5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. contact Information such as email addresses and telephone numbers; in each case, in accordance with this privacy policy.
HOW WE COLLECT DATA
6. We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically.
DATA THAT IS GIVEN TO US BY YOU
7. Modern Print Studio Ltd will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you enter a competition or promotion through a social media channel;
d. when you make payments to us, through this Website or otherwise;
e. when you elect to receive marketing communications from us;
in each case, in accordance with this privacy policy.
DATA THAT IS COLLECTED AUTOMATICALLY
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
OUR USE OF DATA
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. improvement of our products / services;
b. transmission by email of marketing materials that may be of interest to you; in each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
11. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
KEEPING DATA SECURE
13. We will use technical and organisational measures to safeguard your Data, for example:a. access to your account is controlled by a password and a user name that is unique to you.b. we store your Data on secure servers.
14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@modernprintstudio.com.
15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
DATA RETENTION
16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted.
17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory
purposes.
YOUR RIGHTS
18. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis forprocessing your Data), please contact us via this e-mail address: hello@modernprintstudio.com.
20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
LINKS TO OTHER WEBSITES
22. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
CHANGES OF BUSINESS OWNERSHIP AND CONTROL
23. Modern Print Studio Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Modern Print Studio Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
24. We may also disclose Data to a prospective purchaser of our business or any part of it.
25. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
COOKIES
26. This Website may place and access certain Cookies on your computer. Modern Print Studio Ltd uses Cookies to improve your experience of using the Website and to improve our range of products. Modern Print Studio Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
27. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
28. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Modern Print Studio Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
29. This Website may place the following Cookies:
STRICTLY NECESSARY COOKIES
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
ANALYTICAL/ PERFORMANCE COOKIES
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
FUNCTIONALITY COOKIES
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
30. You can find a list of Cookies that we use in the Cookies Schedule.
31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
32. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
34. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
35. The following links explain how to access cookie settings in various browsers: Cookie settings in Firefox Cookie settings in Internet Explorer Cookie settings in Google Chrome Cookie settings in Safari (OS X) Cookie settings in Safari (iOS) Cookie settings in Android.
36. Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
37. We use the following strictly necessary cookies:
FORCEFLASHSITE - When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site.
HS - Security
SMSESSION - Identifies logged in site members
XSRF-TOKEN - Security
38. We use the following analytical/performance cookies:
SVSESSION PERSISTENT (TWO YEARS) - Identifies unique visitors and tracks a visitor’s sessions on a site
SSR-CACHING SESSION - Indicates how a site was rendered
SMSESSION PERSISTENT (TWO WEEKS) - Identifies logged in site members
39. We use the following functionality cookies for security:
TS* SESSION
TS01******* SESSION
TSXXXXXXXX (WHERE X IS REPLACED WITH A RANDOM SERIES OF NUMBERS AND LETTERS)
TSXXXXXXXX_D (WHERE X IS REPLACED WITH A RANDOM SERIES OF NUMBERS AND LETTERS)
GENERAL
40. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
41. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
42. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
43. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
CHANGES TO THIS PRIVACY POLICY
44. Modern Print Studio Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Modern Print Studio Ltd by email at hello@modernprintstudio.com.
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